Public Relations | Media | Strategic Communications

On- line Stakeholder Satisfaction Survey

Introduction

-It is our privilege to have been your preferred supplier of services in Public Relations, Media and Strategic Communications

-We are Moonstar Public Relations, a business unit of Moonstar Media Group – a division of Moonstar Group (PTY)Ltd.

-Our primary objective is to provide solutions to complex challenges facing brands, corporates, government departments, and High -Net Worth Individuals who take their image seriously.

-and to deliver on our brand promise, excellence in providing strategic interventions is key

-Kindly help us improve on our brand promise, to provide your business and organisation with solutions based on insights and intelligence

Content of the survey:

    1.How do you rate the quality of service/s provided

    -was the service insightful intelligence that can solve your challenges
    (select number from 1 to 5)

    2.Satisfaction about the service/s

    -how satisfied are you about service/s provided using the 1 to 5 scale? Were your issues resolved to your satisfaction?
    (select number from 1 to 5)

    3.Perceptions about the brand

    -what are your perceptions about the brand in terms of its brand promise of quality solution based on business values, on the scale of 1 to 5?
    (select a number)

    4. Brand Promise

    -on a scale of 1 to 5, how did you experience the brand promise of quality solutions to your organisational and brand challenges?
    (select a number)

    5.Recommendations

    -what do you recommend should be done to enhance the brand promise and the brand experience, by clients in the future?

    6. Closing comments

    -any other comments to improve on the brand and the brand promise



    If the services provided was Media Training by a facilitator, how do you rate elements of competency on a scale of 1 to 5

    About the Facilitator of Media Training sessions

    a)Qualitative Analysis

    b)Knowledge Management

    c)Presentation skills

    d)Brand Promise

    How Can We Help?

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